The Mary Mount Hotel – reviews your personal data to ensure they meet the GDPR (The General Data Protection Regulation) requirements that came into force on 25th May 2018.
The law states that we can use your personal data only if we have one or more of these reasons:
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may collect personal data such as your email address at the point of booking and securely share this in an encrypted (hashed) format with trusted partners, including Google, to measure the effectiveness of our advertising and improve our marketing performance. This process, known as enhanced conversion tracking, allows us to better understand how users interact with our website and advertising, without directly identifying individuals. This data is only used where consent has been provided for marketing and advertising cookies.
We collect information to provide better services to you. This includes information that you give us via our website, through our social media channels, when you contact us via phone or email, when you make a reservation or enquiry via a Third-Party Travel Agent or Online Booking Website through which we sell our products.
The different types of information we may collect are as follows:
In addition, the following data will be collected when you fill in our spa treatment applications, membership applications or guest forms:
With your consent we will send you direct marketing communications, mainly via email through our regular newsletters featuring content we think you might be interested in. We may also use this information to show you relevant content on social media or through online advertising spaces. If you no longer wish to receive these communications, you can unsubscribe using the link in each newsletter.
We also use Google AdWords from time to time for remarketing our services on third-party websites including Google to previous visitors of our website.
We may collect personal data such as your email address at the point of booking and securely share this in an encrypted (hashed) format with trusted partners, including Google, to measure the effectiveness of our advertising and improve our marketing performance. This data is only used where consent has been provided for marketing and advertising cookies.
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again the cookie allows the site to recognize your browser. Cookies may store preferences and other information. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, some websites may not function properly without cookies.
Google Analytics is a reporting tool for websites which allows us to review anonymous information about how our website is used and how visitors use our site. Google Analytics does not collect personal data about our visitors.
You have the right to access a copy of the data we hold about you. If you would like to do this, please email marketing@providencehospitality.co.uk. As required by GDPR, we will provide the data within thirty (30) days of receiving your written request. This service is free of charge.
You may need to modify or update your data if your circumstances change. Additional data relating to your marketing preferences may also be stored and you may change this at any time.
You can make amendments or withdraw your consent by informing our reception staff when you check in or by emailing marketing@providencehospitality.co.uk. If you withdraw your consent for the use of your personal data, we may not be able to continue providing products or services where your information is required to fulfil a contractual obligation.
Our legal rights and remedies in such circumstances are expressly reserved.
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, for business or legal purposes, or in accordance with applicable laws.
This Privacy Policy applies solely to data collected by us. Our website may contain links to external websites operated by third parties over which we have no control. We encourage visitors to review the privacy policies of any external websites they visit. We are not responsible for the privacy policies, content or security of any third-party websites.
This Privacy Policy is reviewed regularly. Any updates will be published on our website and the previous version removed. Please check this page periodically for any changes.
If you have any questions regarding this Privacy Policy, please email marketing@providencehospitality.co.uk with “Privacy Policy” in the subject line.